All sales are final. BeyondWhiskers does not accept returns or provide refunds except where required by applicable law.
Order Processing
Orders are processed within 1–5 business days before shipment.
Processing time is separate from carrier transit time.
Shipping
Customers choose their shipping method, shipping cost, and available carrier transit timeframe during checkout.
Carrier delivery time begins after BeyondWhiskers completes processing and the carrier receives the package.
Packages Marked Delivered
If tracking shows that a package was delivered, the customer must contact the shipping carrier regarding the missing package.
BeyondWhiskers will provide available tracking information to assist, but is not responsible for packages that the carrier shows as delivered.
Lost or Delayed Packages
Once a package is in the carrier’s possession, carrier-related problems are the responsibility of the shipping carrier.
This includes packages that:
- Stop receiving tracking updates
- Are lost in transit
- Are delayed
- Are misrouted
- Show no further movement
- Are damaged while in transit
The customer is responsible for contacting the carrier and filing the appropriate claim or investigation when permitted by the carrier.
No Returns
BeyondWhiskers does not accept returns, including for:
- Change of mind
- A pet not liking a product
- Ordering the wrong product
- Ordering the wrong quantity
- Shipping charges selected at checkout
- Carrier transit times
- Refused deliveries
No Refunds
BeyondWhiskers does not provide refunds after an order has been processed or shipped, except where required by applicable law or where BeyondWhiskers determines that it made a fulfillment error.
BeyondWhiskers Fulfillment Errors
Customers should contact BeyondWhiskers if we shipped:
- The wrong product
- The wrong quantity
- An incomplete order
- Another item incorrectly due to our fulfillment error