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Help Center-FAQ

If you can't find what you're looking for, please hit the let's chat button at the bottom right to speak with a life BeyondWhiskers  Pet specialist.

What type of Payments do you accept?
We accept all major credit cards, Venomo, Cash App, Paypal, and Paypal payment plan, Apple Cash, Affirm, Afterpay, and Klarna. 

What quality are Your Items and why are they different then other companies? 
BeyondWhiskers is committed to providing high-quality products to customers.  Only the best Ingredients and manufacturing processes are used to ensure that our items meet the highest standards. Quality and safety are our top priorities. We take pride the fact that our items are manufactured by a certified USDA Handler and in a SQF Certified Facility. Additionally, our products are packaged by a Certified Food Handler, ensuring that they meet the highest standards of Quality and safety. Our team of experts carefully inspects each product before it is shipped to ensure that it meets our quality standards. We are confident that you will be with your purchase from BeyondWhiskers.

I paid today and wanted a refund today! Why isn't my money showing up in my account now?!
Once the transaction is approved by your card issuer, your available credit goes down. Even though the merchant has been paid by your card issuer, you aren't billed by the credit card company until later. So what if you end up returning the item or requesting a refund for you purchased item?

Since you didn't pay the retailer directly, it won't refund you directly. The retailer will issue a refund to your credit card account. This is why you usually can't receive a refund in any form but the original payment method. It has to go through the credit card company once again.

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